Got Questions? Everything You Need to Know

FAQs

Everything You Need to Know

Have questions about upgrading your property? Explore our most common enquiries below, or reach out directly. Our team is available 24/7/365 to help you choose, install, and maintain the perfect solution for your hotel. 

INSTALLATION FAQs

Will the installation interrupt our daily hotel operations or guest stays?

No. Our qualified installers work around your occupancy schedules using a phased deployment approach. We handle site assessments and pre-configuration beforehand to ensure minimal disruption to your front desk and guests.

What does Elevaar’s turnkey installation service include?

What is covered under Elevaar’s Installation Guarantee?

Can you install smart locks and lockers on our existing doors and infrastructure?

SUPPORT FAQs

How quickly can your team resolve remote access issues?

Our support desk operates 24/7/365, with most software, PMS integration, and keyless access queries resolved remotely within minutes of your call.

Does remote support require us to hire internal IT staff?

What happens if a hardware issue cannot be fixed remotely?

Can you update our lock permissions and access settings remotely?

How does your 24/7/365 support service work?

If you have any further questions we haven't covered here, please feel free to reach out and speak with a member of our team.

Contact Us